How can I contact the store owner?
Please email us at firstname.lastname@example.org. This email address is only for inquiries about orders, not for other questions or business inquiries.
How much does shipping cost?
We are offering flat rates at $3.99 for the US, $12 for Canada, and $20 for everywhere else.
We will refund shipping overages for international orders. For example, if you buy something small from France, and the total cost for shipping is under $20, we will refund you the difference. It's hard to predict the cost ahead of time based on the varying weights and sizes of our items!
Domestic orders over $100 get free shipping!
When will my order ship out?
It may take up to two weeks for us to package all the orders. We try our best to ship your items within a week, but there are no guarantees.
How long does shipping take?
Estimated shipping times are as follows:
North America: 1-2 weeks
Europe: 2-4 weeks
PLEASE NOTE: in the midst of the COVID-19 pandemic, we have no idea how reliable shipping services will be throughout the year. We offer NO guarantees that items will arrive in a timely fashion.
Can I track my order?
If there is tracking available for your order, the tracking information will be included in your shipping confirmation email. All orders to the USA have a USPS tracking number. International orders may or may not have tracking, depending on the destination country.
Orders with stickers only will not have tracking.
Can I return or exchange my item?
We don't offer returns, refunds, exchanges, or cancellations.
But please contact us at the email listed above if there is any problem with your order.
Can I combine orders?
No. If you need to add another item to your order, you will have to cancel the first order and place a new one. Otherwise you will have two separate orders that will be shipped separately.
An item I want is sold out. Is there any way to pre-order it for next time?
No. You will have to wait until the next store launch, if that item is being made available again.