How can I contact the store owner?
Please email us at email@example.com for inquiries about shop orders, not for other questions or business inquiries.
Please email firstname.lastname@example.org for business inquiries, such as partnerships or collaborations.
How much does shipping cost?
We are offering flat rates at $4.75 within the US, and $16 to Canada. We do not offer shipping to any other countries at this time.
When will my order ship out?
Since I'm the only person running my shop and I have two little ones to care for, my processing times vary from week to week. Currently, it is taking me about two weeks to prepare orders for shipping.
How long does shipping take?
Estimated shipping times are typically 1-2 weeks.
Can I track my order?
If there is tracking available for your order, the tracking information will be included in your shipping confirmation email. All orders to the USA have a USPS tracking number. International orders may or may not have tracking, depending on the destination country.
Orders with stickers only will not have tracking.
Can I return or exchange my item?
We don't offer returns, refunds, exchanges, or cancellations.
But please contact us at the email listed above if there is any problem with your order.
Can I combine orders?
No. If you need to add another item to your order, you will have to cancel the first order and place a new one. Otherwise you will have two separate orders that will be shipped separately.
An item I want is sold out. Is there any way to pre-order it for next time?
No. You will have to wait until the next store launch, if that item is being made available again.