Frequently Asked Questions

How can I contact the store owner?

Please email me at support@mirabyler.com for inquiries about shop orders, not for other questions or business inquiries.

Please email mirabyler@gmail.com for business inquiries, such as partnerships or collaborations. 

How much does shipping cost?

Mira Byler, LLC offers flat rates at $4.75 within the US, and $16-20 to Canada. We do not offer shipping to any other countries at this time due to VAT regulations in Europe and the UK.

When will my order ship?

Since I'm the only person running my shop, my processing times vary from week to week. Currently, it is taking two to four weeks to prepare orders for shipping.

If you are purchasing an item as a gift, please order at least a month in advance to ensure you receive it on time for your special occasion.

How long does shipping take?

Estimated shipping times are currently 2-4 weeks.

Can I track my order?

If tracking is available for your order, the information will be included in your shipping confirmation email. Please check your junk folder if you don't see it in your inbox. All orders to the USA have a USPS tracking number. International orders may or may not have tracking, depending on the destination.

Orders containing only stickers will not have tracking if it is sent in an envelope.

I accidentally provided to the wrong address. What next?

If a buyer provides an incorrect address, Mira Byler, LLC is not responsible for replacing or refunding the package. It is the buyer's responsibility to double check their address during checkout and make sure all information is up-to-date. 

If you provided the wrong address, please email support@mirabyler.com ASAP. IF I see your email before I package orders, I will update it for you. If I have already shipped the order, you will have to make the purchase again. I'm a very small business, and cannot afford replace orders under this circumstance. I have also run into too many scams with this circumstance.

I also recommend turning on mail forwarding if you have recently moved, so all mail forwards to your new address. 

Can I return or exchange my item?

We don't offer returns, refunds, exchanges, or cancellations. 

But please contact us at the email listed above if there's a problem with your order. 

Can I combine orders?

Due to higher traffic in my store, I am no longer combining orders.

If I happen to notice a duplicate, I will try to combine and refund the excess shipping, but again, traffic is higher these days so it's difficult to catch duplicates.

An item I want is sold out. Is there any way to pre-order it for next time?

Pre-orders happen from time to time in my shop. If an item is sold out, please email me and I will consider restocking it if there's enough interest! :)

Can you write a personalized note or special occasion card for the recipient?

No. All orders come with a thank you card that I've printed in advance.

Who packs and ships my orders?

99% of the time, I pack all orders. Occasionally I recruit help from my family and close friends. My husband, Dorvan, sometimes helps pack my orders when I'm sick, busy with the kids, or need an extra hand. My dear friends Angyl, Leah, Karissa, and Susan have also helped fold boxes, prep materials, or watch my twins so orders can get to you faster. Things move at a slower pace here at Mira Byler, LLC. Your experience opening packages is my top priority, so quality comes first! :)